TERMS & CONDITIONS

OVERVIEW

Welcome to Smooth Goods Ltd. The terms “we”, “us” and “our” refer to Smooth Goods Ltd. Smooth Goods Ltd operates this online store and website, including all related information, content, features, tools, products and services (the “Services”), in order to provide you, the customer, with a tailored shopping experience. Smooth Goods Ltd uses Shopify as its technical platform to provide the Services.

These Terms and Conditions (“Terms”) describe your rights and obligations when using our Services.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not access or use the Services.

SECTION 1 – ACCESS AND ACCOUNT

By accepting these Terms, you confirm that you are of legal age in your country of residence.

To use the Services, you may be required to provide certain information, including your email address and billing, payment, and shipping details. You represent that all information provided is accurate, current, and complete.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Accounts may not be transferred, sold, or assigned to another person.

SECTION 2 – PRODUCTS

We strive to present our products and Services as accurately as possible. However, product colors and appearance may vary depending on your device settings.

We do not guarantee that product images precisely reflect the actual product.

Product descriptions, availability, and pricing may change at any time without prior notice. We reserve the right to limit or discontinue products at our discretion.

SECTION 3 – ORDERS

When placing an order, you submit an offer to purchase. A binding agreement is formed only once we confirm your order.

We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors or suspected unauthorized activity.

Returns and withdrawals are governed by our Withdrawal Policy [LINK].

You confirm that purchases are for personal use only and not for resale.

SECTION 4 – PRICES AND PAYMENT

Prices are displayed in the currency shown in the store. VAT may apply in accordance with applicable law.

Shipping costs and possible customs or import charges may apply and will be displayed at checkout.

You agree to provide accurate payment information and confirm that you are authorized to use the selected payment method.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs clearance, or circumstances beyond our control.

Risk of loss transfers to you once the goods are handed over to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content on the website, including text, graphics, images, trademarks, and design elements, is the property of Smooth Goods Ltd or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written consent.

SECTION 7 – THIRD-PARTY TOOLS AND LINKS

We may provide access to third-party tools or links. These are provided “as is” without warranties.

We are not responsible for third-party websites or transactions conducted through them.

SECTION 8 – RELATIONSHIP WITH SHOPIFY

Smooth Goods Ltd uses Shopify as a technical platform provider. All sales transactions are concluded directly between you and Smooth Goods Ltd.

Shopify is not responsible for any transactions, products, or disputes arising from purchases in our store.

SECTION 9 – PERSONAL DATA

All personal data is processed in accordance with our Privacy Policy [LINK] and Shopify’s Privacy Policy.

By using the Services, you consent to such processing in compliance with the GDPR and applicable Swedish data protection law.

SECTION 10 – RIGHT OF WITHDRAWAL (EU AND SWEDEN)

In accordance with the Swedish Distance Contracts Act (Distansavtalslagen 2005:59), consumers have the right to withdraw from a purchase within 14 days from the day the goods are received.

To exercise this right, you must notify us within the withdrawal period.

The right of withdrawal does not apply to:

sealed hygiene goods that have been opened
goods that cannot be returned for health or hygiene reasons once unsealed
custom-made or personalized products

Returned goods must be in unchanged condition.

SECTION 11 – LIMITATION OF LIABILITY

To the maximum extent permitted by Swedish law, we are not liable for indirect or consequential damages arising from the use of the Services or products.

Nothing in these Terms limits rights granted under mandatory consumer protection laws.